Returns Policy

Our returns policy is also quite simple.  Generally we DO NOT accept returns.

Returns are only accepted in exceptional circumstances.  Returns for open or used items are never accepted.  If you wish to make a return you must first contact us to request an authorization for your items before sending anything back.  Return shipping is always the buyers sole responsibility and a restocking fee may apply (see below).

Refunds Policy

Refunds are issued on a case to case basis.  Generally there is a restocking fee that will apply.  Refused or undeliverable orders are subject to restocking fees as outlined below.  When making a return request please ask what restocking fees may apply and we will discuss this policy with you in more detail and as applicable to your situation, so as to help prevent any surprises.

Restocking Fees

Authorized Returns: (if returned within 1-2 weeks)

New & Undamaged Items 15% for all items

New & Damaged Items 25-50% for sets, 50-100% for all other items (refund depends on condition)

Used or Opened Items 50-100% for all items (refund depends on condition)

Incomplete Items 75-100% for all items (refund depends on condition)

Unauthorized Returns & Refused or Undeliverable Orders: (if reshipment fees are not paid within 1 week)

New & Undamaged Items 20% for sets & minifigures, 30% for all other items

New & Damaged Items 50-75% for sets, 75-100% for all other items (refund depends on condition)

Used or Opened Items 50-100% for all items (refund depends on condition)

Incomplete Items 75-100% for all items (refund depends on condition)

Shipping Refunds

Shipping charges are non-refundable, either in part or in whole.  If you do not agree to the charges quoted (either automated or manual) then do not place an order.  If charges are above cost or below cost we do not refund or request additional fees except in exceptional circumstances (see terms for each service as listed at checkout).  Returned, refused, or undeliverable orders do not qualify for refund of shipping costs.Last Updated: 28 Jun 2014